Help centre How can we help?
2 results
- Returns, complaints and calm case handlingGuideBring the conversation, the decision and the physical return of goods into one orderly path. Keep handling the case...
- Reports and prices under your controlGuideCheck sales, products and how operations ran. Price monitoring helps find discrepancies and prepare recommendations...
Help categories
- 4 resources
Getting started
Account, users, first process
- 3 resources
Integrations
Allegro, shops, couriers, accounting
- 4 resources
Orders and shipping
Statuses, rules, labels, returns
- 1 resource
Invoices and KSeF
Series, corrections, receipts, KSeF
Subscription and payments
Plans, trial, BLIK, invoices
- 2 resources
Security and GDPR
Team access, API keys, backups
How do I connect an Allegro account?
In the panel, open Integrations, add Allegro and sign in to your Allegro account to grant access. You can connect several Allegro accounts, each one separately.
How do I set up automatic invoices?
First connect your accounting software in Integrations. Then, in the invoicing rules, you decide who gets a document (companies with a tax ID, private buyers or everyone), when it is created (after payment, after shipping or manually) and whether it is an invoice or a receipt. You set the rules separately for each channel account, and the number is assigned by the accounting software.
Can I have two shops or two Allegro accounts?
Yes. You connect each account in Integrations as a separate connection, for example two Allegro accounts or two Shopify shops. Each connection has its own settings and its own invoicing rules, and orders from all of them land in one panel.
How does the packing station work?
An employee picks an order from the waiting list and the station guides them step by step. Each item is confirmed with a scanner, the camera or manually, and the order closes only when everything matches. At the end, the parcel is ready to ship.
What should I do when an integration reports an error?
Open Monitoring: you will see the connection status, the error message and the operations that failed. Orders that could not be processed go to the error queue, where you can retry them manually once the cause is fixed. For invoices, first check whether the document already exists in your accounting software. If that does not help, write to support and include the order number and the connection name.
Resources
More materials
The guide, articles, developer documentation and platform status.