Customer service across marketplaces in one place
Reply to buyers and run after-sales service from many channels in one inbox. Messages, discussions, complaints, returns and refunds, without switching between shop panels.
- Messages
- Discussions and complaints
- Returns
- Refunds
One shared inbox
Every buyer message from your different marketplaces in one place. No more logging into each shop panel separately.
Threads and discussions
Hold conversations with buyers in threads with the full history. Allegro discussions land straight in the inbox and you reply without leaving NavyFlame.
Complaints
Marketplace complaints in one view. You see the order context, reply and keep an eye on the response deadlines.
Returns
Handle goods returns from the connected channels. The status of every return and the linked order are at hand, with no hunting through panels.
Refunds
Refunds linked to the order and the case. The full picture of an after-sales case, from the first message to the settlement.
Order context next to the message
Every thread shows the linked order, the products and the customer history. You reply faster and without switching tabs.
How does it work?
Connect your sales channels
Connect your marketplace accounts, Allegro included. NavyFlame starts collecting messages, discussions and after-sales cases on its own.
Open the service centre
Every thread from the connected channels lands in one inbox. Filter by channel, case type and status.
Reply and handle the cases
Answer messages, hold discussions, review complaints and returns. The order context sits next to the thread.
Watch the statuses and close cases
Track which cases wait for an answer and which are closed. Returns and refunds move through clear stages up to the settlement.
An after-sales service centre
Every customer case in one inbox
Channels to inbox
Messages, discussions, complaints and returns from the connected channels flow into one view automatically, with unread counters.
Inbox to channel
You reply from NavyFlame and the answer goes back to the right marketplace. The buyer has to change nothing.
Cases from channels
- Buyer messages
- Discussions and complaints
- Goods returns
- Refunds
NavyFlame- One inbox
- Threads with full history
- Order context
- The answer goes back to the channel
Results
- Faster repliesNo switching panels
- Deadlines keptUnread case counters
- Returns under controlClear stages for every case
- Cases closedFrom the message to the settlement
Frequently asked questions
The service centre brings together messages and after-sales cases from the connected channels. Allegro covers discussions and complaints. What is available depends on what each marketplace allows, which is why further channels arrive in stages.
Yes. You answer threads, discussions and complaints from the inbox in NavyFlame, without logging into each shop panel. The answer goes back to the right channel.
Messages are ordinary conversations with buyers. Allegro discussions cover matters that need clearing up after a transaction. A complaint is a formal report of a problem with an order. You see all three types in one inbox, each marked accordingly.
Yes. Every thread shows the linked order, the products and the basic customer context, so you handle a complaint or a return without jumping between tabs.
A goods return and a refund are linked to a specific order and case. They move through clear stages, so you know where each case stands up to the final settlement.
Serve your customers from one place
One inbox for messages, discussions, complaints and returns.
- 28 days free
- Cancel whenever you want